BOOK TODAY, BEFORE IT'S TOO LATE?

I DIDN’T GET MY TICKET EMAIL!

If you haven’t received your eTicket email after 2 hours of successfully booking then it could be one of the following problems:

- the email has gone into your spam/junk folder

- you gave us an incorrect email address

- your business email IT system is blocking the emails

- your email account is full

- you accidentally deleted it or it’s buried under lots of emails

After you’ve considered the above points then you will need to request a resend of your ticket email. Simply contact us using the link at the bottom of this page, stating as many accurate details as possible as we will use these to find your booking.

We usually resend emails within 48 hours of a request. If you’ve left it as late as the festival day, please see below.

IT’S FESTIVAL DAY AND I DON’T HAVE MY TICKETS!

If it’s the festival day and you don’t have your tickets then a ‘last ditch’ lifeline is available at the festival door. We may be able to check you in manually (without the barcodes on your tickets) if we can find your booking on the system. Please don’t be surprised if we ask you security questions, such as the last 4 digits of the card you paid with, so that we know we have the correct booking and you are who you say you are. Everyone who you are holding tickets for should be present if you do this.

HOW ARE ONLINE TICKETS DELIVERED?

When you make an online booking from our website we will email your tickets to you for free. We call our specially designed ticket emails ‘eTickets’.

Your eTicket email will provide you with a special link to download an eTicket PDF file which will contain a single A4 ticket page for every ticket you have bought. We like you to print out the A4 tickets and give them to each person, so that they can enter the festival easily and at different times. If you can’t print out your tickets then you can still enter the festival if you show the eTickets on your phone, ensuring everyone who has a ticket on your phone is with you when you enter.

Once you receive your eTicket email it is your responsibility to keep it safe. If you download the eTicket PDF to your computer or device, please ensure it cannot be copied or stolen. If you print out the A4 tickets, please ensure you do not loose them.

An eTicket barcode can only be scanned once to permit entry. If the eTicket has been duplicated then any subsequent barcode scans will not allow entry as we will only deem the original scan and entry as genuine.

We are usually able to track whether you have received and read the eTicket email and download the eTicket PDF - so no telling us porkies that you have never received them!

CAN I SELL MY TICKETS?

As per the terms agreed when a booking is made, tickets should not be resold or attempted to be resold and doing so is grounds for ticket cancellation, without refund or compensation.

CAN I HAVE A REFUND?

If you’ve booked in error you must contact us within 14 days of the booking to ask for a cancellation. However, if your booking was made within 14 days of the festival date we aren’t able to offer a cancellation.

We cannot part-cancel or part-refund bookings. If you’ve already received your tickets they will become invalid once the booking is cancelled.

Refunds usually take between 2-4 working days to appear in your card issuing bank.

Bookings can never be refunded after or during the festival.

DO CHILDREN NEED TICKETS?

Children 0-9yrs do not need a ticket to enter the festival and will be given an access wristband when they enter for the first time. They must be accompanied by a paid adult at all times, maximum of two children per adult.

Children 10-17yrs need a ticket to enter. Under 16yrs can only enter the festival if accompanied by a paid adult (18+ yrs). 16 -17yrs must show proof of age if entering the festival alone, or otherwise must enter with a paid adult.

WHAT CAN I WEAR TO THE FESTIVAL?

Please dress appropriately and always be prepared for the weather...so check the weather forecast. We do not permit sporting club tops of any kind into the festival.

WHAT WILL BE THERE?

A stage, audience and bar area. An outside secure fenced area, food traders and toilets.

Smoking/vaping is NOT allowed inside the house at any time, but is permitted in the secure fenced area. This will be monitored by security and staff at all times.

ARE THERE CLEAN TOILETS?

We make a big effort to provide you with clean toilets at the festival. VIP ticket holders will have access to the toilets in the house. We always have disabled toilets too. The toilets are outside in the main carpark.

HOW DO WE ENTER THE FESTIVAL?

If you have printed each ticket you have purchased on to A4 paper then simply give each person their own ticket so that they can enter the festival with ease, especially if there are queues. We will scan the barcode on the paper ticket and if it is accepted you will then proceed to security for searches.

If your tickets (or eTicket email) are held on your phone then we will need to scan each barcode off your phone screen. Everyone who has their ticket stored on your phone will need to be with you.

There will be both male and female security staff carrying out appropriate searches. Everybody attending the festival has to be searched and anybody refusing a search will not be allowed entry. Once you have cleared security you will be given a wristband to wear for the duration of the festival.

If you have an adult ticket and can’t prove your age if asked, you will not be able to buy alcoholic drinks at the bar.

CAN WE LEAVE AND COME BACK IN?

Yes, you can. When you enter the festival for the first time we will scan your ticket and provide you with a wristband to wear for the duration of the festival. Simply show your wristband to leave and re-enter the festival whenever you like, within reason.

Please note that we won’t allow drinks to be taken outside of the festival entrance and every time you re-enter the festival you will have to go through the search process with security.

IS IT SAFE?

We provide a safe and secure environment at the festival and our zero tolerance approach is backed up by an experienced and professional security team. However, it is still the responsibility of parents to maintain the the welfare of their children and we expect under 16 year olds to be accompanied an adult at all times.

We also provide a dedicated medical tent that is staffed by trained first-aiders.

CAN WE CAMP?

We provide a secure camping area for tents, caravans and camper vans. This area is only open to guests who have purchased a VIP ticket. Alcohol cannot be transfered from the camping area to the main arena.

IS THERE CAR PARKING?

On site disabled car access is available from 3pm. After 5pm blue badge holders are free to drop people off at the gates and park in the public car park.

Parking for public available at town centre car parks. Castle Lane is the promoted car park for the public. The public are responsible for any parking charges applicable.

CAN I BRING MY OWN FOOD & DRINK?

On first entry you are allowed to bring in one sealed bottle of water, maximum 500ml. Other than that, no food or drink can be brought into the festival and security will search you and check bags every time you enter through the festival entrance. All alcohol will be disposed of before enterance.

WHAT DRINKS ARE AVAILABLE?

We have well stocked licensed bars that sell both alcohol and soft drinks. Alcoholic drinks are chilled - we really look after your drinks as they are such an important part of your experience.

CAN I BRING CHAIRS, TABLES OR BLANKETS?

You are welcome to bring your own chairs and rugs for use in the outside area. However, for saftey reasons, chairs or rugs are not allowed near the stage or in the upper VIP section.

If you don't see an answer to your query above, please contact us.

TERMS

When you purchase a ticket to a Master McGrath Festival you agree to the following:

CONDITIONS OF TICKET SALE

- Tickets cannot be exchanged.

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- Tickets should not be resold or attempted to be resold and doing so is grounds for ticket cancellation without refund or compensation.

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- Valid tickets or ticket codes are only accepted at entry.

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- If we suspect a ticket/ticket code may not belong to you we may ask you to prove your identity or quote details from the original booking.

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- Tickets are exchanged for access wristbands on first entry into the festival. Each member of the audience must be wearing a valid wristband at all times during the event. We cannot be held liable for any tickets/wristbands which are lost or stolen.

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- It is the responsibility of the ticket purchaser to ensure booking details and tickets are correct as mistakes cannot always be rectified.

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- In the event of the festival advertised on the ticket having to be abandoned during the event (for any reason) the festival will deemed to have been held and no refunds will be possible.

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- Master McGrath Festivals accepts no responsibility for any personal property lost, damaged or stolen.

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- Once a booking has been made the ticket quantities cannot be changed. We cannot part cancel/refund bookings and a new ticket purchase would be necessary if more tickets are required.

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- All audience members consent to audio/visual recording of the festival for publicity purposes.

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- If the event is cancelled prior to the event starting Master McGrath Festival will automatically refund tickets booked from the website (online bookings) back to the payment card used in the original transaction. If a ticket was purchased at a ticket outlet (not from the website) it is the responsibility of the ticket holder to organise their own ticket refund by contacting us through the website, as refunds will not be available at the ticket outlet used to purchase them.

THE PROMOTER RESERVES THE FOLLOWING RIGHTS

- To refuse entry to or remove any persons from the festival.

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- For security to search and “pat-down” a person and their belongings on entry to the festival, including searching of bags.

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- Make changes to the schedule due to unforeseen/unavoidable circumstances.

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- Cancel the festival for reasons beyond our control without notice and without liability to pay any person compensation or damage whatsoever.

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- Abandon the festival during the festival times due to unforeseen circumstances without liability to pay any person compensation or ticket refunds.